20 years of creating great experiences for…
Keynotes that deliver positive energy, real world stories and practical takeaways.
Marc wants your conference attendees to thrive. To rush back to their offices with ideas that will bring positive change and long-term success. And it all starts by sharing ground-breaking concepts and proven strategies.
Marc’s presentation is less about business and more about human connections in a business world. He uses real world examples and entertaining stories to deliver tangible takeaways. His concepts are based on years of studying some of the world’s most respected companies and some very special small businesses. Proving that when it comes to creating loyal customers, size doesn’t matter.
Marc’s trademark high energy presentation style brings engaging stories, easy to understand concepts, and practical advice. Every presentation is styled for your specific organization and industry, making the content relevant and applicable. At the same time, stories from other industries are shared to introduce new perspectives. The result is a paradigm shift in how your attendees deliver experiences
Keynotes that deliver positive energy, real world stories and practical takeaways.
Marc wants your conference attendees to thrive. To rush back to their offices with ideas that will bring positive change and long-term success. And it all starts by sharing ground-breaking concepts and proven strategies.
Marc’s presentation is less about business and more about human connections in a business world. He uses real world examples and entertaining stories to deliver tangible takeaways. His concepts are based on years of studying some of the world’s most respected companies and some very special small businesses. Proving that when it comes to creating loyal customers, size doesn’t matter.
Marc’s trademark high energy presentation style brings engaging stories, easy to understand concepts, and practical advice. Every presentation is styled for your specific organization and industry, making the content relevant and applicable. At the same time, stories from other industries are shared to introduce new perspectives. The result is a paradigm shift in how your attendees deliver experiences
Marc was amazing. His material was relevant to our industry and his delivery style was warm, engaging, and entertaining. I know all our front-line representatives will perform at a higher level thanks to Marc’s presentation.
Preet Bains, Key Accounts Manager
Presentations for organizations that care about those they serve
Selling Happiness: The Keynote
How to create customer experiences that inspire loyalty and increase sales.
Marc’s most requested presentation. This high energy keynote is perfect to open any conference. Its stories are entertaining, relevant, and full of practical takeaways.
- Discover the Three Pillars of Customer Experience and why they will change your entire organization
- Four ways to deliver experiences that keep customers coming back – in any industry
- Three simple actions that inspire customer loyalty
AI: Almost Intelligent Keynote
How to save your company (and your customers) from AI blunders.
The keynote for those who ask, “what will AI do to my company?” No jargon, just real world examples and strategies to help you make AI a success for you and your customers.
-
How AI can make your staff better and your customers happier
-
What questions to ask to know if your business is ready for AI
-
Recognizing what AI is good at when it comes to customer service
-
How to measure success after starting an AI customer service program
Selling Happiness: The Workshop
The most fun you’ll have learning how to make your customers happy.
Ideal for single organizations or for industry wide groups. This 3-4 hour workshop accompanies the strategies taught in the Selling Happiness keynote.
-
Establish performance standards regarding customer service
-
Find opportunities within your own organization to deliver better experiences
-
Learn how to allocate resources using the 3 Pillars of Customer Experience
Marc’s keynote was extremely entertaining and insightful. His delivery had our members engaged while learning essential lessons in delivering experiences that reinforce the Hilton brand. The response from those in attendance was overwhelmingly positive, making Marc’s presentation the highlight of our event.
Vito Curalli
Executive Director, Canada, Latin America, and International Sales
Five reasons to have Marc speak at your event
Entertaining
Marc delivers a performance that combines humour and stories to engage and educate your attendees.
Relevant
Prior to the event, Marc interviews key personnel to ensure the most relevant content is delivered.
Accessible
Every attendee gets free access to Marc for ideas and advice. Even after the event.
Flexible
Marc wants to create an exceptional experience for your attendees. Need something special? Just ask.
Professional
Sound checks, meeting with planners, and staying on schedule all come standard.
How Marc can add value to your event
Video
Marc can create pre-event branded video to build excitement and promote your event.
Sessions
When possible, Marc is happy to participate in fireside chats, breakouts, or panel groups.
Content
Every attendee receives a presentation guide with key points, notes, and highlights.
Sponsors
Marc is ready to work with event sponsors to bring extra value for everyone.
Interaction
From networking events to greeting attendees, Marc makes it fun and memorable.
Marc was bang on with his messaging. His presentation was perfect. He was entertaining and informative and elevated our entire event. We could not have asked for more.
Vito Curalli
Executive Director, Canada, Latin America, and International Sales
