MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

How to get the most out of LinkedIn

How to get the most out of LinkedIn

For those of you who have created a LinkedIn profile just because it seemed like the right thing to do, consider this your secret strategy session to finding job opportunities, new clients, or just keeping on top of industry news. Polish that profile. Regardless of...
Five 2016 Marketing Trends To Watch For

Five 2016 Marketing Trends To Watch For

  While 2015 was the year of mobile commerce and marketing data, I believe 2016 will be the year of the personal touch. Recent studies show that consumers are turning to businesses that provide a memorable buying experience. So here are five marketing trends for...
Five ways to handle negative reviews

Five ways to handle negative reviews

Many businesses live or die by the reviews they receive. The problem is that negative reviews can be unfair, exaggerated, or just untrue. And in these cases it’s tempting to lash out at the author, resulting in an online war of words. So next time you get a negative...