MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

Five ways to handle negative reviews

Five ways to handle negative reviews

Many businesses live or die by the reviews they receive. The problem is that negative reviews can be unfair, exaggerated, or just untrue. And in these cases it’s tempting to lash out at the author, resulting in an online war of words. So next time you get a negative...
Five Business Terms You Need To Forget

Five Business Terms You Need To Forget

Some business terms evolve from widely established concepts. Others seem to take on a life of their own even though their origins have long been forgotten. The problem is many business owners adopt these latter terms as a philosophy, often resulting in poorly thought...
Five signs you’re ready to start your own business

Five signs you’re ready to start your own business

Contrary to what you may have heard, you don’t need an entrepreneurial spirit to start your own business. All it takes is desire, planning and a belief in your skills and abilities. Yet taking that leap can be intimidating for many. So for those who are still not...