MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

MARC GORDON: Customer Experience Expert, Keynote Speaker & Media Personality

Five Ways To Improve The Open Rates Of Your Emails

Five Ways To Improve The Open Rates Of Your Emails

Regardless of how much you use social media, studies have shown that email is still the most effective form of online marketing. The problem is that most emails don’t get read. Not because they land in spam folders, but because the receiver has no interest in reading...
Five “Feminine” Traits We Should All Adopt

Five “Feminine” Traits We Should All Adopt

It’s well known than most female CEO’s and executives manage with a different style than men. And in many cases this leads to work environments with higher productivity, less stress, and greater employee loyalty. So perhaps now is a good time for everyone (male and...
Five Reasons to Dress for Success

Five Reasons to Dress for Success

One of the perks of being your own boss is being able to set your own dress code. And for many business owners, jeans and a t-shirt has become the standard uniform. However a field of study called enclothed cognition explains how what we wear can impact our...
Five Steps to a Productive Meeting

Five Steps to a Productive Meeting

Nothing can ruin a day like an unproductive meeting. Beyond preventing those in attendance from being able to complete their daily tasks, it can lead to stress, missed deadlines and animosity towards the person that “wouldn’t let anyone else speak.” So follow these...
How to Spring Clean Your Business

How to Spring Clean Your Business

With Spring just around the corner, you’re probably already making plans to clean out your basement or garage. But did you know the place that might need the biggest cleaning could be your business? Here’s five tips to become more efficient and organized by...
Five easy ways to improve customer service

Five easy ways to improve customer service

It’s been said that if you make your customers happy, everything will take care of itself. However the problem for many businesses is they don’t have the resources to create and implement effective customer service programs. So here are five quick and easy...